INTRODUCTION

This Privacy Policy ("Policy") describes how HeartMates HomeCare LLC, a Florida Limited Liability Company ("HeartMates," "we," "us," or "our"), collects, uses, and discloses personal information when you use our services or interact with our company. This Policy is designed to comply with Florida Information Protection Act of 2014 (FIPA), Florida Statutes § 501.171, and other applicable Florida and federal laws.

SCOPE OF SERVICES

HeartMates HomeCare LLC provides homemaker and companionship services in Florida pursuant to Florida Statutes Chapter 400, Part III. As a provider of these services, we are committed to protecting the privacy and confidentiality of our clients and employees in accordance with Florida law.

INFORMATION COLLECTION AND USE

Personal Information Collection
In the course of providing our services, we collect personal information as permitted by Florida law. This information is collected through direct interactions, written forms, electronic communications, and verbal communications. The collection of this information is essential for providing our homemaker and companionship services and managing our employment relationships.The personal information we collect includes information necessary for service delivery and employment purposes, as authorized by Florida law. This information is maintained in accordance with Florida's record retention requirements and industry best practices.

USE OF PERSONAL INFORMATION

We use personal information for specific, limited purposes consistent with Florida law and our service obligations. These purposes include:
‍
- Service Delivery: To provide and maintain quality homemaker and companionship services in compliance with Florida regulations.
- Employment Management: To manage our workforce effectively and comply with Florida labor laws and regulations.
- Communications: To facilitate necessary communications regarding services, scheduling, and employment matters.
- Legal Compliance: To fulfill our obligations under Florida and federal law.

SMS COMMUNICATIONS PROGRAM

Our SMS communications program operates in compliance with Florida and federal telecommunications laws. This section provides specific details about our SMS program as required by Florida law and telecommunications carriers:

Authorization and Consent
We obtain specific consent for SMS communications in compliance with Florida law and federal regulations. SMS consent is documented and maintained separately from other authorizations.

Message Content and Frequency
Text messages sent by HeartMates HomeCare LLC are strictly limited to business communications regarding scheduling, services, and employment matters. Messages are sent at a frequency not exceeding three (3) messages per week, except in cases of emergency as defined by Florida Statutes.

Our SMS communications program explicitly states that standard message and data rates may apply, and consent to receive SMS messages is not a condition of employment or service provision.

Privacy Protection for SMS Communications‍
As required by Florida law, we maintain strict confidentiality of all SMS communications. Your SMS consent and contact information are never shared with third parties for marketing purposes, in accordance with Florida Statutes § 501.171.

INFORMATION SHARING AND DISCLOSURE

Information sharing is strictly limited to circumstances permitted or required by Florida law:

- Authorized Personnel: Access to personal information is limited to authorized personnel who require such access to perform their duties.
- Service Providers: Information may be shared with authorized service providers who have executed appropriate confidentiality agreements in compliance with Florida law.
- Legal Requirements: Information may be disclosed as required by Florida or federal law, including in response to valid legal process.

SECURITY MEASURES

We implement security measures in accordance with Florida Statutes § 501.171 and federal requirements to protect personal information:

Data Security: We maintain appropriate technical and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Breach Notification: In the event of a data breach, we will comply with Florida's breach notification requirements as specified in Florida Statutes § 501.171.

INDIVIDUAL RIGHTS

Under Florida law, individuals have specific rights regarding their personal information:

- Access Rights: You have the right to request access to your personal information.
- Correction Rights: You have the right to request corrections to your personal information.
- Opt-Out Rights: You have the right to opt out of certain communications and information sharing.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy in compliance with Florida law. Any material changes will be communicated appropriately and in accordance with Florida legal requirements.

CONTACT INFORMATION

For questions or concerns regarding this Privacy Policy or our privacy practices, please contact:

HeartMates HomeCare LLC
785 Sw 21st Rd, 33129 Miami Florida
Phone: +1 (321) 800 3352
Email: adm.heartmates@gmail.com

This Privacy Policy is governed by the laws of the State of Florida.